**** NEW TELEPHONE SYSTEM ****
From Thursday 13th September our new telephone system will be live. We hope that this will improve patient experience when making appointments, obtaining results etc. The new system will allow patients to pick from options such as Appointments & Prescription queries enabling telephone waiting times to be shorter. Patients will also be aware of what position in the queue they are.
Our telephone number will remain the same.
**On the 1st June 2018 we launched a New Appointment System, aimed to help patients get an appointment quicker and easier. We would like to hear your feedback on how the new system is working. Click Here to have your say.**
Counsellors offer clinics within the surgery
The Midwifery Clinic is now based at Clay Cross Midwife Base. Tel: 01246 868875
The Health Visitors are based at Clay Cross Hospital.
Clay Cross Team - 01246 252932 / North Wingfield Team - 01246 252933
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial enquiry as early as possible - as vaccinations should be administered at least 6 weeks before you travel to allow the vaccines to work - an appointment will be required with the practice nurse to actually receive the vaccinations within a curtain time scale. These vaccines may need to be ordered.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
European Health Insurance Card is available free at https://www.ehic.org.uk/Internet/startApplication.do
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales.
Our reception staff will be happy to advise you about them along with appointment availability.
If you have a mobile phone number registered with us, you will now receive an appointment reminder by text 24 hours before your appointment.
For those patients who normally attend annually for a blood test and / or an annual review with the nurse or doctor, we are starting to send invites out by text or home phone voice message. If you have a mobile phone number registered with us, the invite will be sent by text. This is the preferred method.
If you do not have a mobile phone number registered with us, you may receive an automated call on your home phone. When you answer the call, you will hear a recorded message starting “This is a message from Clay Cross medical Centre for…” Please follow the simple instructions to confirm your identity. You will then hear the recorded message asking you to contact the surgery to arrange the necessary appointment(s).
We want your mobile phone number!
Our preferred method of communication is by text message because:
You can help us to increase the number of mobile phone numbers on our files by:
Please help us to further improve our service by providing your mobile phone number. Thanks for your support
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